Terms, without the fog.

Agreement

These Terms of Use explain the rules for using the StatiBeat website, Free tier, optional self-serve trial, and hosted status-page product. By using StatiBeat, creating a workspace, accessing a trial, publishing a status page, or enabling an integration, you agree to these terms unless you have a separate written agreement with us.

If you use StatiBeat for an organization, you confirm that you are allowed to accept these terms for that organization and to configure status-page, subscriber, monitoring, Slack, SSO, AI, billing, API, and Terraform workflows on its behalf.

What StatiBeat Provides

StatiBeat provides managed status pages and incident-communication tooling. The product includes public and private pages, service hierarchies, custom views, incidents, maintenance windows, subscribers, RSS feeds, preset messages, Beats synthetic monitoring, Slack workflows, AI-assisted planning, SSO, RBAC, API tokens, audit and notification-event views, billing management, and Terraform export or governance features depending on your plan.

Public status pages are for availability, maintenance, customer-impact, and incident communication. They are not a replacement for emergency services, statutory notices, safety-critical alerts, regulated market disclosures, or any communication channel where a delivery failure could create physical harm or legal non-compliance unless we have separately agreed that use case in writing.

Some StatiBeat features publish or send content outside the admin workspace. That includes public pages, custom views, RSS feeds, subscriber emails or webhooks, Slack posts, and AI-assisted drafts after human confirmation. You are responsible for reviewing customer-facing content before it is published or sent.

Free Tier and Optional Trial

Approved self-serve signups provision a real managed workspace on the Free tier. Free has no inactivity or age-based expiry. It remains available until you deliberately upgrade, start an eligible trial, request deletion, or we restrict access under these terms.

The approved 2.0 beta Free plan includes 5 Beats, one status page, five organization members, API access and Private Beats. Status-page subscriptions, components, audience views and RSS feeds have no commercial cap. App paging and email support are included. Beta plans take effect with the qualified 2.0 release; the workspace shows current entitlements.

An eligible organization can opt into one full 14-day Business trial, with no card required and no automatic paid conversion. Signup approval links expire after 24 hours. SMS and voice are planned for Premium and Business but are unavailable during beta, with no announced availability date.

• You need to provide accurate signup details and use a work email you can access.
• We may limit repeat trials, automated signups, abuse, or use that creates security or reliability risk.
• Trial expiry and downgrade overages use warnings, upgrade prompts and a page showing what needs reducing. A 14-day grace period lets you reduce usage or upgrade while additions above target limits are blocked. After grace, incident and maintenance publishing pauses; monitoring, paging and reduction actions remain available. Publishing restores automatically when usage is compliant. Resources are not automatically deleted.
• You can deliberately upgrade from inside the workspace. Payment starts only after you choose paid checkout and provide payment details to Lemon Squeezy or the payment processor shown at checkout.
• You can request deletion from the product or by contacting us. Deletion uses an owner-email approval step and a 24-hour delayed cleanup window. We do not delete Free workspaces merely because they are old or inactive.

Fair Use

StatiBeat is built for real status communication, not surprise metering. Most teams should never need to think about fair use. The basic idea is simple: use the service in a reasonable way for your organization, your plan, and the product surfaces you have enabled.

If usage starts to affect the platform, create unusual third-party costs, degrade another customer, or look far outside the normal shape of the plan or trial, we may step in. That can mean rate limits, queues, temporary caps, disabling a noisy workflow, asking you to reduce usage, or helping you move to a plan or setup that fits better.

When it is practical, we will try to contact an admin before restricting normal customer use. We may act first when there is security risk, abuse, legal risk, provider limits, or reliability impact.

• Fair use covers things like subscriber imports and sends, webhook deliveries, API and Terraform calls, Slack automation, Beats check volume and frequency, browser journeys, Private Beat traffic, screenshots and evidence storage, AI requests and action plans, trial workspaces, and unusually large public-page traffic patterns.
• Free and the optional Business trial are subject to their stated limits. Do not rotate through organizations or trials to evade limits or use evaluation capacity as an unbounded paid-plan substitute.

Accounts and Access

You are responsible for the people and systems you allow into your StatiBeat organization, workspace, and pages. That includes organization admins, page admins, page managers, page viewers, private-page viewers, subscriber managers, Slack-linked users, API-token users, Terraform automation, and SSO groups.

Keep passwords, API tokens, Terraform keys, SSO settings, Slack connections, webhook secrets, AI provider keys, Private Beat setup codes, and integration credentials secure. Use the narrowest role, token scope, and page access that fits the job.

Tell us promptly if you believe an account, token, workspace, page, private-viewer session, subscriber management link, or integration has been compromised.

Customer Content

You keep ownership of the content and configuration you put into StatiBeat. That includes page names, slugs, branding, custom CSS or approved script URLs where enabled, hierarchy items, status definitions, preset messages, incidents, maintenances, post-incident reports, custom views, RSS feeds, subscribers, notification preferences, Beats, external-event trigger rules, Slack settings, SSO settings, AI settings, API tokens, and Terraform-managed configuration.

You grant StatiBeat permission to host, process, transmit, display, back up, analyze, and transform that content as needed to provide the service, support the product, protect the platform, deliver notifications, run configured automation, and follow your instructions.

Some content is intentionally public or semi-public if you publish it on a public status page, expose a custom view or RSS feed, send it to subscribers, post it into Slack, or include it in a webhook. Review customer-facing updates, scoped views, and notification destinations before publishing.

Do not put secrets, passwords, private keys, access tokens, confidential customer data, or sensitive personal data into public page content, incident updates, maintenance updates, preset messages, Beat names, public metric labels, screenshots, Slack prompts, subscriber imports, custom CSS, or webhook payloads unless the workflow is explicitly intended and authorized for that data.

Acceptable Use

• Do not use StatiBeat for unlawful, harmful, deceptive, abusive, or infringing activity.
• Do not create accounts, workspaces, trials, tokens, or automations to evade rate limits, plan limits, fair-use controls, suspension, security review, or payment obligations.
• Do not attack, scan, overload, bypass, reverse engineer, scrape, stress test, or attempt unauthorized access to StatiBeat, our managed infrastructure, or another customer workspace.
• Do not use public pages, private pages, subscriber notifications, RSS feeds, webhooks, Slack workflows, or AI drafts to send spam, phishing, deceptive updates, harassment, malware, or misleading incident communication.
• Do not use Beats, Private Beat agents, browser journeys, packet-loss checks, DNS checks, TCP checks, SSL checks, ICMP checks, external-event triggers, or webhooks against systems you are not authorized to test or monitor.
• Do not upload malware, credential material you are not allowed to process, regulated data that your plan or agreement does not cover, or content that creates a security or privacy risk.
• Do not use AI-assisted workflows to generate deceptive status communication, impersonate someone, produce malware or credential-theft material, probe for hidden prompts or secrets, extract data you are not allowed to access, publish content you have not reviewed, or bypass a human confirmation step.
• Do not remove, obscure, or misrepresent customer-facing status information in a way that would deceive subscribers or page viewers about a live incident or maintenance window.

Paid Plans and Billing

Paid plans require a separate checkout step from Free or trial. Checkout will show the plan, price, billing period, taxes where applicable, and Lemon Squeezy or payment-processor terms before you pay.

StatiBeat may store billing metadata returned by the payment processor, such as subscription state, customer portal URL, renewal or end dates, invoice status, and payment-method label. We do not collect payment details on the Free signup flow.

We do not want to surprise customers with price increases. If we increase the price of an existing paid subscription, we will give the affected customer at least 90 days notice before the increase takes effect. This notice period does not apply to taxes, payment-processor charges, changes you request, usage or plan changes you choose, or charges under a separate written agreement that says something different.

If you cancel a paid subscription, resume a subscription, change plans, or cancel a pending plan change, access and billing treatment will follow the subscription state shown in the product or payment portal. Any separate written agreement takes priority over this website page.

Integrations and Third Parties

StatiBeat can connect to third-party services such as Slack, identity providers, webhooks, payment processors, AI providers, email systems, SMS providers, DNS providers, certificate providers, and Terraform or API automation. You are responsible for enabling only integrations you are allowed to use and for configuring them with appropriate scopes.

Slack workflows, AI workflows, and Terraform/API automation can affect customer-facing status communication. The product is designed around explicit permissions and confirmation-first AI writes, but your organization remains responsible for who can confirm actions and where notifications are sent.

When you use AI-assisted workflows, your prompt and the relevant StatiBeat context for that task may be sent to the configured AI provider. For example, that context can include Slack thread identifiers, recent conversation turns, incident or maintenance records, Beat configuration and evidence summaries, hierarchy data, analytics summaries, or AI action-plan history the requesting user is allowed to access.

AI action plans and related workflow records may be stored in StatiBeat for review, confirmation, execution, troubleshooting, and audit. Do not put secrets, regulated data, or sensitive personal data into AI prompts or drafts unless your plan, provider setup, and internal authorization allow that data to be processed that way.

Third-party services have their own terms, privacy notices, limits, outages, rate limits, data-retention policies, and security practices. We are not responsible for third-party services outside our control.

Changes and Availability

We may improve, change, add, limit, or remove product features over time, including status-page presentation, Beats, Slack behavior, AI-assisted workflows, API routes, Terraform export, plans, limits, and trial controls. We aim to keep StatiBeat reliable, but no online service is available, complete, or error-free all the time.

Trials, previews, beta features, experimental AI workflows, managed monitoring features, Slack-native surfaces, and Work Object previews may change more quickly than generally available features.

We may perform maintenance or operational changes that temporarily affect admin access, publishing, integrations, or notification delivery. Customer-facing incident communication should always have an internal backup process for urgent situations.

Suspension and Termination

We may suspend or restrict access if we reasonably believe there is abuse, non-payment on a paid plan, security risk, legal risk, or a violation of these terms. Where practical, we will try to notify you and work through the issue.

You may stop using StatiBeat at any time. Workspaces can be deleted through the product or by contacting us; Free workspaces otherwise remain available indefinitely.

Privacy

Our Privacy Policy explains how we collect and use personal data across signup, Free and trial lifecycle flows, managed workspaces, public and private status pages, subscriber workflows, Beats, Slack, AI, SSO, API tokens, Terraform, billing, and support.

If there is a conflict between these Terms and the Privacy Policy about personal data practices, the Privacy Policy controls for that topic.

Disclaimers and Liability

StatiBeat is provided on an as-is and as-available basis unless a separate written agreement says otherwise. To the fullest extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent allowed by law, StatiBeat is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption.

Some laws do not allow certain limitations. In those places, the limitations apply only to the extent allowed by law.

Contact

Questions about these terms can be sent to [email protected] or through our contact page.

We may update these terms as the product, plans, or legal requirements change. The date at the top shows the latest version.